Reference

Open with power99 Privacy Policy

DANA, OVO, GoPay and QRIS can sit beside your account controls, while our Privacy Policy explains what we collect, why we use it and how you can request…

Clear data purposesWallet record contextAccount access choicesRequest routes
Explore the lobby Read FAQ
power99 Open with power99 Privacy Policy
CONTACT ROUTES

Browse privacy help beside account support

A clear support route helps when a privacy question appears during login, phone verification or a wallet status check. Tell us which account step you reached, the device you used and whether the record concerns DANA, QRIS, OVO, GoPay or a bank transfer. We use those details to locate the right account record without asking you to send a full password or private security code. Your request can concern access, correction, deletion, processing limits or a copy of data held about you.

Team online

Account access

If phone verification blocks your account, contact our support team through the account help route. Include your registered phone number in masked form and the sign-in time so we can check the security event without exposing your password.

Wallet records

For a DANA, OVO, GoPay or QRIS record, send the transaction reference and date rather than a wallet PIN. We compare the reference with the cashier status and explain which data was retained for account security.

Privacy requests

To ask for a copy, correction or removal of personal data, state the request plainly and identify the account email or phone path. We may request account verification before making a change to protect ownership.

DATA PRACTICE

Switch through our privacy controls

We handle this policy area through practical controls rather than broad promises. Account records, wallet references and device signals serve defined account, security and support purposes, while access…

Data handling

We use registration details, phone verification results and login events to open and protect your account.

Cookies

Cookies and similar device storage can remember session choices, support sign-in continuity and record security signals.

Account security

We may compare your phone verification, sign-in device and recent security events before changing account details.

Retention

We retain records for as long as needed for the purpose described in this policy, including account security, payment status…

Corrections

If your name, phone path or account contact detail is wrong, ask us to correct it through support.

Request changes

You can ask what personal data we hold, request a usable copy, raise a correction, object to a use or…

Check Privacy Policy answers before opening

These Privacy Policy answers focus on the searches we hear around account opening, local wallets, device access and personal data. If your question is not covered, use the privacy request route and include only the account details needed to locate your record. We will assess the request under the applicable local rules and tell you what action is available.

The power99 Privacy Policy covers registration details, phone verification, login and device events, cookies, support messages and payment references. It explains why we use each category, how long records may remain, how security checks work and how you can request access, correction or removal.

Phone verification helps us confirm account ownership before access or account changes. It can be linked to login time, device signals and security events, but it does not require you to send a password or wallet PIN. We use the result for account security and support handling.

Yes. The Privacy Policy covers references connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity. We use transaction identifiers, dates and status details to reconcile the account journey, answer a payment query and investigate a mismatch without requesting private wallet credentials.

Contact us through the privacy request route and ask for a copy of the personal data linked to your account. Include your registered contact path and the categories you need, such as login events or wallet references. We may verify ownership before releasing the copy.

You can request correction or deletion through support, and you can explain which record is affected. We assess the request against the purpose, account security needs and local obligations. Some records may need to remain for payment status, dispute handling or required retention.

Cookies can keep a session active, remember selected settings and help us detect unusual sign-in behaviour. Browser controls let you remove or restrict them, although the path from phone verification to the lobby may not work as expected when essential session storage is blocked.

Our processing and account access depend on local law and apply where local law permits. The policy is written for supported Indonesia regions, but eligibility can vary by location and account circumstances. Contact us if you need the rule applied to a particular account request.

Related Pages

power99 Indonesia About Us youngtotto Account information FAQ